How will I know the status of my referrals?
Your My Account
page will keep you updated on the status of your referrals. In addition, you will receive an email when your referral’s status changes.
The table below explains the statuses and descriptions in regard to your referral(s). You will receive a transactional email from NoReply@referrals.paychex.com each time there is a change in your referral’s status.
||Your referral has been accepted. A Paychex representative will contact that business on next steps.
||Paychex has received your referral and a representative will be reaching out shortly to provide that business with more information.
|Sold - Pending Set Up
||Your referral has chosen to pursue a relationship with Paychex. We are working to get them set up with our services.
|Sold - Pending Payroll
||Your referral is working with Paychex to set up and run payroll, and we are validating your rewards eligibility.
||Congratulations, you have qualified for a reward. It will be processed within 30 days of the referral processed date.
|Unsuccessful - Not Sold
||Sorry, your referral did not pursue a relationship with Paychex.
|Unsuccessful - Referral is a Paychex Contact
||Sorry, your referral was already a Paychex contact.
|Unsuccessful – Affiliated
||Sorry, your referral is not eligible because you are affiliated with the business you referred.
|Unsuccessful - Referral Didn't Run Payroll
||Sorry, your referral did not run payroll for the required time.
|Unsuccessful - Referring Client Inactive
||Sorry, you were not a Paychex client at the time of referral qualification.